In the event of inclement weather, we will make every attempt to notify you as soon as possible if our office will be closed. If you have not heard from us, please call the office at 972-664-0404 or fax 972-664-9797.
As a patient in our clinic, we ask that you be responsible in showing up for your scheduled appointments on time. Additionally, we ask that you cancel appointments with enough time to allow us to accommodate schedule changes. The clinic requires that all appointment cancellations be received by 3:00pm on the prior business day (example, by 3:00pm on Friday for a Monday appointment). Failure to cancel the appointment before 3:00pm the business day prior to the scheduled appointment may result in the assessment of a failed appointment fee of $35. Any same-day appointments that are cancelled later that same day may also result in the $35 failed appointment fee.
In order to continue to provide prompt attention to all of our scheduled patients, it is necessary to have a late arrival policy. The clinic will consider a “failed appointment” at any time a patient has not given the advance notice required above or has failed to arrive within 10 minutes of their appointment time. If a patient arrives 10 or more minutes late, they may be asked to reschedule and the appointment will be considered a “late cancellation” and result in the assessment of a failed appointment fee. If you anticipate that you will be late to your appointment, please call the office.
Our telephone is answered 24 hours a day. Calls are answered by our receptionist during business hours. If you have a question or need to speak to the physician or medical assistant please provide as much information to the receptionist as possible. He/She will forward your message to the appropriate person. Your call will be returned by the end of the business day. After hours, a physician is always on call and available to handle urgent patient problems. Non-emergency calls, such as appointments, medications, refills and test results should be made during office hours. At 972-664-0404 or fax 972-664-9797.
Please see the Patient Portal handout for additional ways to communicate with our office.